The latest version of standards, ISO 9001:2000 is created by the International Organization for Standardization (ISO), who set international requirements for Quality Management Systems. By conforming to the Quality Management System, Piping Technology & Products, Inc. demonstrates predictablility of internal operations and the ability to meet customer requirements. While becoming certified, a company can identify the areas that are most critical to operations through management system audits. Once problem areas are identified, measured, managed and improved, customer satisfaction will rise, staff responsiblity and motivation will also experience growth.